Tech & Innovation
Authors: Yuanzheng Zhu, Guanghua Shu, Raochuan Fan, Vinesh Gudla, Tejaswi Tenneti Introduction When people search for items on Instacart, they don’t always type perfectly worded phrases. They might write “bread no gluten” or “x large zip lock” — and that’s okay. Our job is to understand what they mean, not just what they type. This process, called Query Understanding (QU), is the intent engine that...
Nov 21, 2025
Read time: 14 min
Tech & Innovation
What do you do? I’m a user researcher at Instacart and I work on the shopper and customer experience for Pickup. I love talking to our users on both sides because it gives me the...
Aug 18, 2021
Read time: 5 min
Tech & Innovation
Today we launched Instacart Meals — a new grocery meals product that powers easy ordering, delivery and pickup of made-to-order food. Right now, Instacart Meals is live as a pilot at select Publix stores in...
Aug 18, 2021
Read time: 3 min
Tech & Innovation
What happens when you fold a customer into your last mile? By: Kevin Henrikson I’m driving with my family from San Mateo to Juniper Lake for a camping trip. I need to stock up my...
Aug 18, 2021
Read time: 5 min
Tech & Innovation
Designing a new product and shopping experience from the ground up. Contributors: Senior Product Designers Andressa Bougleux and Dan Shilov Why pickup makes sense Imagine: It’s late in the afternoon when Carol realizes she forgot...
Aug 18, 2021
Read time: 5 min
Tech & Innovation
A Q&A with Leho Nigul, our first VP of Engineering, Catalog, and Tools Instacart has the largest grocery catalog in the world , with nearly 5 million unique products, spanning over 25,000 locations across North...
Aug 18, 2021
Read time: 4 min
Tech & Innovation
A Q&A with Vikaram Gupta, Instacart’s Vice President of Ads Engineering We’re excited to announce that we just welcomed Vik Gupta to Instacart as our first-ever Vice President Engineering, Advertising. Vik comes to us from...
Aug 18, 2021
Read time: 6 min
Tech & Innovation
What do you do? I’m a Senior Marketing Designer at Instacart in Toronto. I work in our Product Marketing team and focus on our enterprise products. How did you get into design? I loved illustration...
Aug 18, 2021
Read time: 5 min
Tech & Innovation
What do you do? I’m a product designer working on Instacart’s consumer experience. I’m currently working on growth projects that help us attract new customers. How did you get into design? I once got explosively...
Aug 18, 2021
Read time: 3 min
Tech & Innovation
By: Shereen Idnani We hosted Women in Product at our San Francisco office to talk about how women in Product can prioritize what matters to them in just the same way as they implement ruthless...
Aug 18, 2021
Read time: 4 min